Product & Privacy Policies
Handling of personal data
Customer data policy
Domain Expiration Policy
DMST.co.uk customer service handling process
Abuse
Special conditions for the individual top level domains
Handling of personal data
Why Customer Privacy matters to DMST.co.uk
The customer’s right to privacy is of great importance to
DMST.co.uk. DMST.co.uk recognises that when a customer
chooses to provide DMST.co.uk with personal information and
data, the customer places confidence in our ability to handle
customer privacy in a responsible manner.
DMST.co.uk acting as data controller.
DMST.co.uk acts as data controller for you as our customer, and for
any personal information you provide upon registering to and
using our service. We have the responsibility as data controller for
this information.
We refer to our Privacy Notice for info on our collection and use of
your personal data.
DMST.co.uk acting as data processor
If you store personal information on our servers DMST.co.uk will
act as data processor for this information. As our customer, you are
the data controller for this data and will need a Data Processor
Agreement (DPA) with us.
Here you can find our Data Processing Agreement which will
apply to all our customers in the European Union that are using us
to process personal data.
Together with our updated privacy policies, this will be the
foundation you need when processing personal data on our
systems.
Note that if you only use our services for processing of personal
data for purely personal or household activities and you are a
natural individual then the EU Privacy Regulation does not apply
to you and you do not need a DPA.
We encourage you to keep your personal details updated
The customer can help DMST.co.uk to improve the effectiveness
and quality of service by keeping DMST.co.uk notified of any
changes to the customer’s name, address, phone number or email
address. The customer can do this by updating the customer’s
personal details when logged into the customer’s DMST.co.uk
control panel.
Customer data policy
Customer Data
By Customer data is meant any information the customer has
placed on his/her web space at DMST.co.uk, for example emails,
internet pages, photos and database content.
To the extent that the customer is processing personal data as a
data controller, we refer to the above DMST.co.uk acting as data
processor paragraph.
The Customer’s Data on the Account
Registration of a domain through DMST.co.uk makes the
customer the owner of the domain. The customer maintains all
rights to the content that the customer places on his/her
DMST.co.uk web space. The templates and images placed at
disposal by DMST.co.uk, remains property of DMST.co.uk. However,
DMST.co.uk does not claim any rights to the content that the
customer has placed on the account. The account holder is on the
other hand legally responsible for the content placed on the
account.
DMST.co.uk does not form any opinion or perform any legal review
of the content on a customer’s web space account. However, in
case of obvious illegal content for example child pornography,
phishing attempts or the like, DMST.co.uk will act as a responsible
company and inform the relevant authorities. In all other cases
DMST.co.uk will take action if an EU or US court or another
relevant authority orders DMST.co.uk to do so.
The Customer’s Responsibility for the Account at DMST.co.uk
The customer should always log out of any account when finishing
a session, to ensure that others cannot access the customer’s
private personal information. The customer should take this
precaution even if the customer is not using a public computer at
a library, an internet café or the like.
Data Security
DMST.co.uk recognises the special responsibility that comes with
the hosting of personal data on customer’s web space accounts.
We want our customers to consider DMST.co.uk a trusted place for
data storage. The DMST.co.uk data centre is therefore designed to
meet the highest standards of security. All customer data and
DMST.co.uk’s system data are secured through a daily remote
backup of all servers via a private 10 Gbit fibre connection to a
separate backup data centre located 10 km from the main data
centre.
The daily backup secures our customers’ web spaces against data
loss. The backup includes all web spaces, regardless of type or size.
Backup is a precaution against data loss caused by errors within
DMST.co.uk’s control. Consequently, unless the reason for the data
loss is outside DMST.co.uk’s control, we are able to recover all
content after a potential failure. When restoring from a backup,
the whole server and all web spaces on the server will be restored
to their state prior to the failure.
Domain Expiration Policy
Generic Top Level domains and .uk / .co.uk / .me.uk / .org.uk
domain names
DMST.co.uk renews the registration of a domain name prior to its
expiration, provided that the registrant of the domain complies
with DMST.co.uk’s terms of payment.
Domain expiration notification
Prior to the expiration of a gTLD, DMST.co.uk notifies the registrant
of the domain twice with instructions for renewing the domain
name. The first notice is sent via email approximately one month
prior to expiration. The second notice is sent via email
approximately one week prior to expiration.
Post-expiration notification
If a domain registration is not renewed by the registrant, then
within five days after the expiration, DMST.co.uk sends an
additional expiration notice to the registrant of the domain with
instructions for restoring the domain name.
Expiration notification content
DMST.co.uk sends the notifications of expiration via email to the
domain registrant in the language of the registration agreement.
All relevant details regarding expiration date, domain renewal and
recommended action, are clearly available by simply opening the
notification email.
Redemption grace period
DMST.co.uk offers a redemption grace period of 30 days after the
expiration of a gTLD. During the redemption grace period, DNS is
disabled for the domain and the domain cannot be transferred.
DMST.co.uk may restore the domain on request by the registrant
of the domain during the redemption grace period. The fee to
restore the domain is indicated in the DMST.co.uk price list.
This Domain Expiration Policy sets out DMST.co.uk’s Expired
Registration Recovery Procedure (ERRP) for gTLDs as requested
by ICANN and for .uk/.co.uk/.me.uk/.org.uk domain names.
Different domain expiration policies may apply to other TLDs.
Links
DMST.co.uk prices
Registrant Educational Materials (ICANN)
Registrants’ Benefits and Responsibilities (ICANN)
DMST.co.uk customer service handling process
How we handle customer queries
If you have any questions, please contact our customer support.
Within five minutes of receiving your query on sales@DMST.co.uk,
we will send you an automatic confirmation email. Within 24
hours, you will receive a response from a customer support
representative.
Our process for handling customer complaints
1. Contact DMST.co.uk Sales
In the first instance you should contact our support. For queries
regarding sales and subscription, please contact DMST.co.uk Sales.
For technical issues, please contact our Customer Support. 07919
308 140 We will respond to your query within 24 hours.
2. Contact our Customer Care team
If you are not satisfied with the response that you have received
from the DMST.co.uk Sales team, please address your case to our
Customer Care team.
Our Customer Care team will review your case carefully and will
come up with a solution within two working days.
3. Contact our Support Manager
If you are not satisfied with the response that you have received
from the Customer Care team, you can escalate your case to the
support manager Manager@dmst.co.uk
All escalated complaints should include the following information:
Your name, contact details, domain name or order number and a
clear description of your complaint. Please write “Complaint” in
the subject line of your email.
The support manager will acknowledge your complaint within
two working days of receipt and would aim to respond to you
within five working days.
4. Submit a complaint for online dispute resolution
A complaint about a product or service purchased from
DMST.co.uk may be submitted to the European Commission’s
online dispute resolution portal: http://ec.europa.eu/odr.
When filing a complaint, please provide our email address:
hello@DMST.co.uk.
Regarding .uk / .co.uk / .me.uk / .org.uk domain names
If you are not happy with the response you have received from our
support manager and if you think that we are breaching the
Registrar Agreement, please follow Nominet’s complaints
procedure.
Procedure for Receipt, Handling and Tracking of Abuse Reports
This document outlines the procedure for the receipt, handling,
and tracking of abuse reports concerning domain names under
DMST.co.uk’s management and compliance with the 2013 ICANN
Registrar Accreditation Agreement about generic domain names.
How to report an abuse case?
1. Report abuse via email
Complaints can be emailed to us at manager@DMST.co.uk for any
alleged issue of abuse related to any domain name registered
with DMST.co.uk or contents hosted on our servers.
Incoming abuse emails are received and tracked in our abuse
handling system, and valid requests will be addressed and
answered by an abuse desk representative as quickly as possible.
We proceed on a case-by-case basis and perform the actions that
we deem necessary within the framework of currently applicable
law. Emails are answered based on their issue, concern or inquiry
and may involve communication with the domain registrant.
Please make sure to send along any useful evidence as outlined in
the below list of most common types of abuse.
2. Report Abuse via telephone
We do not handle abuse reports via phone. When calling us on the
dedicated line at +44 7919 308140, a member of our team will
redirect you to our abuse email address.
Most common types of abuse handled in our abuse desk
The following list explains the most common types of abuse we
investigate and the required evidence we expect from you to
support our investigation:
Type of abuse and
description
Useful evidence Notes and advice
Child Abuse – is adult
content depicting
minors (someone
under the age of 18
years)
Abusive Domain
Name(s)
Abusive URL(s)
Copyright – is the
content that is
protected by copyright
being published online
with no authorisation
rights
A detailed description of
the exact content that
violates the copyright
Email Abuse/Spam – is
an unsolicited
commercial bulk email.
From address
To address
Full Email headers
Full email source
Regular FP/FN reclassifications are
handled through our
normal support
queue
Fraud – is the wrongful
deception with the
intent to gain a
monetary benefit (also
known as a scam) or
other benefits (i.e.
access to personal data)
Abusive Domain
Name(s)
Abusive URL(s)
Paid invoices or receipts
Screenshot of the abusive
page
The email with full header
and body
Phishing – is a type of
fraud with the intent to
acquire sensitive
information
(usernames, passwords,
PINs, credit card or
bank account details)
using fake websites
that are almost
identical to legitimate
ones
Abusive Domain Name(s)
Abusive URL(s)
The target of the attack
(legitimate website)
Country of your IP
address (content might
be geo-blocked)
User-agent
Malware – is software
used to disrupt
computer operations,
gather sensitive data or
gain access to private
computer systems
Abusive Domain
Name(s)
Abusive URL(s)
If you clicked any links,
please make sure to
scan your machine
with an up-to-date
anti-virus program
thoroughly
Hacking Activity – is
networking attacks
such as port scanning,
brute force, denial of
service attacks etc.,
with the intent to infect
or exploit the victim’s
resources or for other
illegal purposes
Abusive Domain
Name(s)
Abusive URL(s)
Date and time of when
the abuse took place –
please indicate time zone
A complete log of the
attack
Trademark
Infringement – the
unauthorised use of a
trademark or service
mark on or in
connection with goods
and/or services in a
manner that is likely to
cause confusion,
deception or mistake
about the source of the
goods and/or services
A formal notice of a
trademark complaint
Whois Inaccuracy –
implies inaccurate,
outdated or false
contact details listed in
Whois
Abusive Domain Name(s)
Incorrect Contact Details
A returned email with the
header
Abuse Reports – stand
for any other
inappropriate content,
including but not
limited to: identity theft,
unauthorised
redirection/frame/IP
pointing, defamation,
terrorism propaganda,
warez etc.
Abusive Domain Name(s)
Abusive URL(s)
Screenshot of the
respective abusive page
Special conditions for the individual top level domains
Use of .as domains
The domain owner accepts that by registering or transferring a .as
domain name, he or she agrees to abide by ASNIC’s Terms and
Conditions for .as (cf. https://www.nic.as/policy.cfm)
Use of .be domains
The domain owner accepts that by registering or transferring a .be
domain name, he or she agrees to abide by DNS.be’s Terms and
Conditions for .be
(cf. http://www.dnsbelgium.be/en/documents/enduser-terms-andconditions-be/)
Use of .bi domains
The domain owner accepts that by registering or transferring a .bi
domain name, he or she agrees to abide by .bi’s Terms that the
site must not contain porn, sex, gay or racial related material.
Use of .cat domains
The domain owner accepts that by registering or transferring a
.cat domain name, he or she agrees to abide by .cat’s Terms that
the site must be in Catalan language or must be about or promote
the Catalan culture and language.
Use of .de domains
When registering or transferring .de domains, DMST.co.uk acts
solely as intermediary between the domain owner and DENIC
(Domain Verwaltungs- und Betriebsgesellschaft eG)
(cf. http://www.denic.de/)
Use of .dk domains
The domain owner accepts that continued registration is
conditional, among other things, on compliance with the current
DIFO rules concerning the administration of domain names under
the top level domain .dk, including the decisions made by the
board of complaints set up by DIFO, cf. article 5 of the rules
(cf. https://punktum.dk/en)
Use of .eu domains
The domain owner accepts that by registering or transferring a .eu
domain name, he or she agrees to abide by EURid’s Terms and
Conditions for .eu (cf. https://eurid.eu/d/24423972/terms-andconditions_en.pdf/)
Use of .fo domains
The domain owner accepts that by registering or transferring a .fo
domain name, he or she agrees to abide by NIC.FO’s Terms and
Conditions for .fo (cf. https://nic.fo/about-us/terms-and-conditions)
Use of .nl domains
The domain owner accepts that by registering or transferring a .nl
domain name, he or she agrees to abide by SIDN’s current rules
governing the administration of domain names under the top
level domain .nl (cf. General Terms and Conditions for .nl
Registrants)
Use of .rio domains
The domain owner accepts that by registering or transferring a .rio
domain name, he or she agrees to abide by .rio Launch and
Registration Policies (cf. http://nic.rio/english/policies/)
Use of .se/.nu domains
By registering or transferring a .se/.nu domain name, DMST.co.uk
is the link between the domain owner and IIS.se (The Internet
Infrastructure Foundation), and the domain owner agrees to abide
by IIS.se’s current rules governing the administration of domain
names under the top-level domain .se/.nu conf:
IIS terms & conditions for .se
IIS terms & conditions for .nu
IIS privacy policy for .se
IIS privacy policy for .nu
Internetstiftelsen and Registration Services
Use of .travel domains
The domain owner accepts that by registering or transferring a
.travel domain name, he or she agrees to abide by .travels’s Terms
that the site must be about travel-related activities.
Use of .uk domains
The domain owner accepts that by registering or transferring a .uk
domain name, he or she agrees to abide by Nominet’s current
rules governing the administration of domain names under the
top-level domain .uk (cf. https://www.nominet.uk/domainregistration-tandc)
For domain names other than those mentioned on this page,
reference is made to the rules of the individual top level domains.
If the domain owner does not comply with the rules of the
relevant domain, DMST.co.uk is entitled to effect deletion of the
customer’s web space.
Use of generic top level domains
The domain owner accepts that by registering or transferring a
generic top level domain name to DMST.co.uk, he or she agrees to
abide by the DMST.co.uk Domain Registration Agreement
(cf. http://www.DMST.co.uk/en/domain-registration-agreement)
Use of other domains
For domain names other than the above, reference is made to the
rules of the individual top-level domains.
Payment conditions
Regarding the special payment conditions for the individual
domains please
see https://help.DMST.co.uk/hc/articles/115005595625.
Contact point for Regulation (EU) 2021/784 of the European
Parliament and of the Council:
Email: blockdisseminationofterroristcontentrequest@DMST.co.uk
Supported languages: English
This contact option is exclusively intended for communication in
accordance with the aforementioned regulation (EU) 2021/784.
Other inquiries will not be answered and must be submitted
through the appropriate contact channels.